Amazon Relay Setup Guide: Requirements, App, and Login Steps
If you’re thinking about joining Amazon Relay as a carrier or driver, you’re not alone. The platform gives you easy access to freight opportunities directly from Amazon’s network. But you’ll need the right documents, tools, and access steps. VidAU helps you organize branded videos if you want to share your logistics experience or promote your services through content.
This guide walks you through everything you need to know, from Amazon Relay log in tips to setting up the Amazon Relay app and understanding carrier requirements.
Step-by-step Amazon relay log in instructions
You must first sign in to your Amazon Relay dashboard to access dispatch tools, the load board, and driver support. Logging in is simple when your account is active and verified.
Start by visiting amazon relay log in website on a secure browser. Enter your email and password. Once logged in, you’ll see your company dashboard. This is where you view available loads, manage driver performance, and track ongoing shipments.
What should I do if my log in fails?
Login errors happen for a few common reasons. Make sure your email and password are correct. Then, check your internet connection.
If you still can’t log in, here’s what to do:
- Clear your browser cache and try again
- Use a different browser like Chrome or Firefox
- Check if your Relay application is under review
- Contact Relay support if your account is blocked
Waiting for approval? You won’t be able to log in until Amazon verifies your documents. This can take a few days.
What does the Amazon relay app do for drivers?
The Amazon relay app gives your drivers access to real-time load assignments, facility maps, and turn-by-turn navigation. It keeps drivers connected to dispatch and helps avoid delays at fulfillment centers.
Drivers use the amazon relay app to check in at facilities, receive updates, upload documents, and track performance scores. It helps reduce manual work and limits communication delays.
How to download and install the Amazon relay app
You can get the Amazon relay app from Google Play or the Apple App Store. Make sure your device runs on the latest Android or iOS version. Use these steps:
- Search for “Amazon Relay” in your app store
- Tap install or download
- Open the app and sign in with your driver credentials
Drivers should allow the app to access GPS, storage, and camera. This helps with check-ins and uploads.
Amazon relay app features and how to use them
The app has built-in tools for drivers and dispatchers. Here’s a breakdown:
| Feature | Use | Benefit |
| Facility check-in | Automates gate entry | Speeds up arrival process |
| Load updates | Shows active load info | Reduces back-and-forth calls |
| Driver performance | Tracks on-time scores | Improves ratings and load access |
| Document scan | Uploads BOLs instantly | Speeds up payments and audits |
Encourage your team to check for updates often, so they can access the latest features.
What are the Amazon relay requirements for new carriers?
Amazon has strict rules before letting carriers haul loads. Meeting the amazon relay requirements is the first step to get approved and receive work. To qualify, you must provide legal, insurance, and operational documents. Amazon uses this to verify you’re ready for delivery contracts.
Approved carriers must hold active DOT and MC numbers, and meet Amazon’s compliance scores.
Amazon relay requirements for DOT, MC, and insurance
You need the following:
- An active DOT and MC number with the FMCSA
- A “Carrier” entity type registered with the DOT
- Auto liability coverage of $1 million or more
- Cargo insurance of $100,000 or more
- Workers comp (if required by your state)
- A safety rating of “Satisfactory”
- 24/7 dispatch contact
These documents must stay active and updated. If your insurance lapses, your relay account may be suspended.
How do I access the Amazon relay load board?
Once logged in and approved, carriers can view available loads inside the Amazon relay load board. This board shows time, route, pay, and facility details. You choose loads based on what fits your fleet and location.
To use the board, log into your account and select the “Load Board” tab. Apply filters by region, time, or facility. You’ll see matches that your team can accept instantly.
How to filter loads in the Relay load board
To save time, apply these filters:
- Pickup or delivery regions
- Facility type (inbound or outbound)
- Dates and times
- Type of load (drop & hook or live load)
Filtering helps you grab high-rated, high-paying loads without refreshing the board every time.
How to book and confirm a load using the Amazon relay load board
Once you find a load that fits your schedule, click the “Book Now” button. Then review the details and confirm. Amazon sends a confirmation to your account and assigns the load in your app.
Make sure you review cancellation rules. Late cancellations affect your performance score.
How does VidAU help Amazon Relay users create videos faster?
If you’re running a carrier business or growing your brand as a trucker, content can help you connect with clients or build trust. VidAU makes it easy to create quick videos from scripts or pictures. Relay carriers often need clear, short videos to train drivers, show safety steps, or share updates across teams. VidAU helps turn these ideas into clean, narrated video content using only text or simple prompts.
VidAU makes it easier for teams to stay aligned with branded visuals, voiceovers, and subtitles. For logistics operations, this means less time spent on manual editing and more time delivering consistent instructions to drivers, dispatchers, or warehouse teams.
Conclusion
Amazon Relay gives carriers an organized way to find loads, manage trips, and stay updated in real-time. From account setup to app use and load board access, every step has a clear process. But video training, updates, or team communication still take time. VidAU helps fill this gap with a faster way to generate quality videos. Carriers get visual content that works across onboarding, dispatch, or compliance. When you combine both tools, your entire operation becomes more efficient.
Frequently Asked Questions
1. How do I register for Amazon Relay?
You register by submitting carrier documents and signing up at relay.amazon.com. Approval depends on DOT, MC, and insurance status.
2. Why does my Amazon Relay log in keep failing?
It could be an issue with your password, inactive authority, or account mismatch. Reset credentials or contact support if the problem continues.
3. Is the Amazon Relay app required for drivers?
Yes. The app handles load updates, check-ins, and communication. It’s essential for real-time tracking and trip confirmations.
4. What’s inside the Amazon Relay load board?
You’ll find a list of available freight, with details on weight, distance, and timing. It’s updated in real-time and includes tools to manage bookings.
5. Does Amazon Relay accept carriers with conditional safety ratings?
Amazon usually requires carriers to have “Satisfactory” or no rating. Conditional or Unsatisfactory ratings may result in application denial.
