VidAU Refund Policy

Effective as of 11th of September 2026.

This Refund Policy applies to purchases made through the VidAU website or apps, including subscriptions, Credit packs, and related paid features, unless a separate Enterprise agreement applies. Purchases made before this version was published are handled under the policy in effect at the time of purchase, or as otherwise required by law.

1. Overview

Except as expressly provided in this Policy or required by applicable law, all payments are non-refundable.

Short summaries on Pricing or FAQ pages are for convenience only. This Policy controls over those summaries, except where mandatory consumer law requires otherwise. If this Policy conflicts with the Terms of Service, the Terms control, except where mandatory consumer law requires otherwise.

2. Initial subscription purchases

You may request a refund of an initial subscription purchase if all of the following are true:

1. You submit the request within seven (7) days of the original payment date for that initial purchase;

2. No Credits allocated from that purchase have been used, as recorded by VidAU's systems;

3. The purchase is not an Enterprise agreement; and

4. The purchase is not a renewal of an existing subscription.

Where permitted by law, approved refunds may be subject to a service fee not exceeding six percent (6%) of the refunded amount.

3. Renewals

Renewal charges are non-refundable. Cancelling auto-renewal stops future charges; it does not create a refund for the current paid term. You may continue to use the subscription until the end of the then-current term.

4. Mid-term upgrades

For a mid-term upgrade, VidAU may refund the incremental upgrade fee only if:

1. the request is made within seven (7) days of the upgrade payment date; and

2. no Credits from the upgraded plan allocation have been used.

The base subscription fee remains non-refundable under this section.

5. Credit packs and Credit-measured add-ons

For one-time Credit packs, top-ups, or similar purchases measured by Credit usage, a refund may be requested only if:

1. no Credits from that purchase have been used; and

2. the request is made within seven (7) days of purchase.

The service fee in Section 2 may apply where permitted by law. Add-ons that grant immediate access and are not measured by Credit usage are non-refundable once access is granted.

6. How to request a refund

Email support@vidau.ai and include:

• account email;

• order or payment ID;

• purchase date.

VidAU will review system records of Credit usage. Approved refunds are returned to the original payment method. Timing depends on the payment provider and your bank.

7. Effect of an approved refund

An approved refund may result in reversal or adjustment of the related paid entitlement, including Credits from that purchase, and/or cancellation or downgrade of related subscription access.

8. Duplicate charges

If multiple successful charges occur for the same plan tier in a short window due to a verified checkout or system error, email support@vidau.ai with the payment IDs. VidAU may refund the duplicate charge(s) after verification.

9. Restrictions

Refunds are not available when:

• the request is outside the applicable time window;

• any Credits from the relevant purchase have been used, except for verified duplicate charges under Section 8 or as required by law;

• the charge is a renewal;

• the agreement is Enterprise, unless the Enterprise contract provides otherwise; or

• fraud, abuse, or chargeback misuse is suspected.

10. Mandatory consumer rights

If mandatory consumer law in your jurisdiction (including, where applicable, EEA or UK law) grants you rights that conflict with this Policy, those rights prevail.

11. Changes

VidAU may update this Policy. Material changes apply prospectively. The version published on vidau.ai at the time of purchase governs that purchase, except as required by law.