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VidAU
Help Center
Answers, guides, and support for every VidAU user
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New to VidAU?
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How to turn a product URL into a video ad
How to create video ads from product photos
How to make UGC-style ads with AI Avatars
How to use VidRemix to create more ad variants
How billing, credits, and plans work
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Getting Started
What is VidAU?
What can I create with VidAU?
How do I sign up?
Does VidAU have a mobile app?
Is VidAU compatible with my device?
I do not know how to do something. Where should I go?
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Subscriptions & Billing
What plans does VidAU offer?
What is included in the Free plan?
What is included in the Starter plan?
What is included in the Business plan?
What is included in the Enterprise plan?
What is the difference between monthly and yearly billing?
What payment methods does VidAU accept?
Can I cancel my subscription at any time?
Can I get a refund?
How do I upgrade my plan?
Where can I find my invoices?
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Credits & Usage
How do credits work?
How many credits does each tool use?
When do my credits refill?
Do I lose credits if a generation fails?
How do I check my credit balance?
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Video Generation
How do I generate a video from a product URL?
How do I generate a video from product photos?
Can I recreate a viral ad with my own product?
How do I create more variations from one video?
Why does my video have a VidAU watermark?
How do I find a stuck or failed generation?
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AI Avatars & Voice
What are AI Avatars?
Can I create a custom AI Avatar?
How do I use Text to Speech?
How many languages does VidAU support?
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Product to Video Tools
What is URL to Video Ads?
What is Product Sample to Video Ads?
What is VidRemake?
What is VidRemix?
What is VidSnap?
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Smart Editor & Enhancing
What is the Smart Editor?
How does Object Remover work?
How does Background Remover work?
What is Video to Audio?
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Privacy, Data & Account
Are my generated videos private?
Does VidAU use my content to train AI models?
How do I delete my account?
Can I use VidAU generated videos commercially?
Does VidAU own the rights to my generated content?
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General, Support & Community
How do I contact VidAU support?
Where can I find tutorials and guides?
Is there API access?
Where can I submit a feature request?
How do I report a bug or technical issue?
Do I need to keep my browser open for generations to complete?
Still Need Help?
Our support team is ready to help with account issues, billing questions, and product guidance.
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We typically respond within 24 hours on business days.
